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Hannah's Story

Training and Development Coach, Hannah, began her career with us as a Care Worker. Keen to progress and hungry for knowledge, she completed numerous specialist training courses over a number of years, and when an opportunity arose to become part of the branch team she decided to give it a go… 

“I progressed through the Care Co-ordinator role with bespoke training and excellent mentoring from experienced coordinators. Working in the office environment I was hearing and seeing other roles, how they worked, what they did etc, which is when a position opened for a Field Care Supervisor. I had my interview and got the role.  

Again, I had great in-house training and mentoring which never stopped, and over the years of being Field Care Supervisor my knowledge and experience grew. I jumped at any training that was available and ended up with numerous qualifications to support me to grow and progress.  

I started to support senior management who saw something in me I didn’t realise I had; the passion, knowledge, experience and drive to better myself and come up with new ideas for the business. This is when I further progressed into a senior role as Quality Assurance Officer. This role allowed me to take everything I’d learnt over the years and apply it, benefitting Home Support Matters, and supporting the whole team to ensure they had the knowledge, understanding and opportunities I’ve had to grow as a person.  

My new role as Training Development Coach came as a surprise. I’d never have imagined myself as a trainer, however I’m where I am today thanks to the amazing support of all of my Home Support Matters colleagues who believed in me and helped me to grow, train and support our business. I thrive to be the best I can, my thoughts are heard, and I love my job. Teamwork is everything and this is proven by my progression through the business over the years.”


Join our team 

  • I enjoyed my induction training, everyone on the course was really nice, Hannah and Fiona were lovely and are brilliant trainers.
    Danielle K, Great Yarmouth Care Worker
  • I love working for Home Support Matters. I’ve been here a year and I’ve already progressed in my job, moving from Care Worker to Care Co-ordinator in the short time I’ve been here. Colleagues are all friendly, helpful and very supportive.
    Emma Y, Care Coordinator
  • Having only worked for Home Support Matters for two months now, the support and help I've received from colleagues at head office and the front-line carers I've had the pleasure of working with has been so incredible and made me feel so welcome to the company.
    Russ R, Great Yarmouth Care Worker
  • I love working for Home Support Matters, every day I make a difference to people’s lives and it’s very rewarding. My hard work never goes unnoticed, and I’m always being praised by both customers and branch colleagues. I’ve come so far in such a short amount of time with all the training and support from other colleagues in the field.
    Danielle M, Great Yarmouth Care Worker
  • It’s a rewarding job looking after people in your local community delivering a good service for Home Support Matters.
    Angela K, Lowestoft Care Worker
  • I haven’t been happier than since I started working here, I’ve found my passion in helping others and it’s been an incredible experience ever since! It’s such a lovely team to work with, management values the employees and the training is brilliant. We get to go to different places and experience new working environments, meet new people and it’s simply great.
    Cheryl B, Great Yarmouth Care Worker
  • It's a huge responsibility, supporting a customer when they are at their most vulnerable. But you’re part of a team of skilled colleagues, and with advice just a phone call away, you’re never alone and you know that you are making a positive improvement to people's lives.
    Ian R, Lowestoft Care Worker
  • I love working for Home Support Matters as we help so many people that need help in their own home and enable them to remain independent. I love how it makes me feel and I know I make a difference to the people we help.
    Kerry-Anne B, Great Yarmouth Care Worker