Privacy Policy

 

This privacy policy sets out how Home Support Matters uses and protects any data that you provide Home Support Matters when you use this website.

Home Support Matters is committed to ensuring that your privacy is protected. Should we ask you to provide certain data by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Home Support Matters may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30 April 2019.

How we collect data from you.

We may collect data about you from several different sources including our website, telephone and email enquiries, referrals, events, exhibitions and other legitimate business activities.

What data we collect.

We may collect the following information:

How your data is used.

We use the data that we collect from you to provide school information to you. We may also use your data for one or more of the following purposes:

How your data is shared.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information requested. Where such consent has been provided it can be withdrawn by you at any time.

We may add your data to third party systems such as CRM systems, email/sms marketing packages. To find out details of what systems we may store your data on please contact us on norwich@homesupportmatters.org.uk

How we use cookies and similar technologies.

Cookies are small files that are placed on your computer when you visit websites. We may use cookies or other identifiers on our website, in our emails and other technologies. We use these technologies for legitimate business activities such as analytics to improve our website. Cookies do not collect any personal data and you cannot be identified by them. You can control cookies through your browser settings and other tools.

How you can access or delete your data.

You have the right to access any information we hold on you. To request access and deletion of your data we have collected, simply contact us on 0344 800 802 or email us norwich@homesupportmatters.org.uk

How you can opt out.

Communications

To opt out of any emails we may send you, press the “unsubscribe” feature on the email.

To opt out of any other communications you receive from us please email us on norwich@homesupportmatters.org.uk

External Links.

Our website may include links to external websites. Where we provide a link to an external website our Privacy Policy does not apply to that website.

How to lodge a complaint.

If you wish to lodge a complaint on how we have handled your personal data, please email us at norwich@homesupportmatters.org.uk and your complaint will be investigated.

 If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can contact the Information Commissioner’s Office https://ico.org.uk/

 

Contact Us

If you have any questions regarding our Privacy Policy please email us on norwich@homesupportmatters.org.uk or write to Home Support Matters, Crafton House, Roseberry Business Park, Poringland, Norwich NR14 7XP.