This accessibility statement applies to homesupportmatters.org.uk.
This website is run by Home Support Matters. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us. We’ll consider your request and get back to you as soon as possible.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Home Support Matters is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Our videos do not have synchronised captions. This fails WCAG 2.1 success criterion 1.2.2 Captions (Prerecorded).
Our videos do not have a transcript or audio description. This fails WCAG 2.1 success criterion 1.2.3 (Audio Description or Media Alternative (Prerecorded)).
We are currently updating our videos and will produce transcripts when the new videos is ready.
This statement was prepared on 13 December 2022. It was last reviewed on 15 September 2022.
This website was last tested on 9 December 2022. The test was carried out by Bigfork Limited.
The website is created using defined templates and blocks, for manual tests we chose a selection of pages that covered all of these templates and block variations. Automated tests were applied to the whole website.