Skip to main content
garden talking

Flexible Dementia Service

You may choose to support on our Flexible Dementia service (FDS) which provides care and support to enable people with dementia, in a crisis or an apparent or predicted deteriorating situation, to remain living independently at home.

The service provides a specialist intermediate care and support service for people with dementia that is focussed on re-ablement and sustaining people’s capacity to maintain their independence.

You will be part of a team providing a flexible, enhanced domiciliary service for adults with dementia in crisis or potential crisis situations meeting people’s health and social care needs, including contributing to needs assessment and review.



garden smiling

The service offers same day, short-term reablement support, working closely with Dementia Intensive Support services, other reablement and other Admission Prevention services.

Consideration of needs and potential for Assistive Technology/Telecare, are a central part of the service to support the person/family carer.


Where people have ongoing needs beyond the period of reablement, the service directly contributes towards the development of Personal Budgets and Support Plans. For those people for whom it is no longer possible to provide care at home, the service also includes co-working and reviewing with social care and health assessors to access suitable placements/services to meet people’s ongoing needs.  

Following specialist training you can support individuals as much or as little as they need, whether this is daily visits or full-time live in dementia care.

The service also supports people to deal with and avoid: 

  • Deterioration in health or mental health or wellbeing  
  • Admission to hospital or residential care 
  • Social isolation 
  • Deterioration in home conditions 
  • Financial abuse and other safeguarding issues

The service can offer: 

  • New found peace of mind, knowing a person is receiving the highest standards of dementia home care. 
  • Proactive attitude to life and the firm belief that it is possible to live well with dementia. 
  • Companionship. 
  • Preparation of nutritious and well-balanced meals. 
  • Ensuring medication is taken at the necessary times. 
  • Transport and accompaniment to appointments or outings. 
  • Support with personal care. 
  • Dementia expertise in how dementia affects every individual differently. 
  • I love working for Home Support Matters, every day I make a difference to people’s lives and it’s very rewarding. My hard work never goes unnoticed, and I’m always being praised by both customers and branch colleagues. I’ve come so far in such a short amount of time with all the training and support from other colleagues in the field.
    Danielle M, Great Yarmouth Care Worker
  • I haven’t been happier than since I started working here, I’ve found my passion in helping others and it’s been an incredible experience ever since! It’s such a lovely team to work with, management values the employees and the training is brilliant. We get to go to different places and experience new working environments, meet new people and it’s simply great.
    Cheryl B, Great Yarmouth Care Worker
  • It's a huge responsibility, supporting a customer when they are at their most vulnerable. But you’re part of a team of skilled colleagues, and with advice just a phone call away, you’re never alone and you know that you are making a positive improvement to people's lives.
    Ian R, Lowestoft Care Worker
  • Having only worked for Home Support Matters for two months now, the support and help I've received from colleagues at head office and the front-line carers I've had the pleasure of working with has been so incredible and made me feel so welcome to the company.
    Russ R, Great Yarmouth Care Worker
  • I enjoyed my induction training, everyone on the course was really nice, Hannah and Fiona were lovely and are brilliant trainers.
    Danielle K, Great Yarmouth Care Worker
  • I love working for Home Support Matters as we help so many people that need help in their own home and enable them to remain independent. I love how it makes me feel and I know I make a difference to the people we help.
    Kerry-Anne B, Great Yarmouth Care Worker
  • It’s a rewarding job looking after people in your local community delivering a good service for Home Support Matters.
    Angela K, Lowestoft Care Worker
  • I love working for Home Support Matters. I’ve been here a year and I’ve already progressed in my job, moving from Care Worker to Care Co-ordinator in the short time I’ve been here. Colleagues are all friendly, helpful and very supportive.
    Emma Y, Care Coordinator