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Who we are

Home Support Matters provides care and support that enables individuals to live their life the way they choose, supporting an individual’s physical, emotional, social, cultural, spiritual, financial, and environmental wellbeing. 


  • The most talked about benefit of a career in care, mentioned by our employees, is how fulfilling it is.

  • Everyday, you help someone in need, making their lives that little bit easier. 

  • Knowing that you have made a difference to someone’s day provides a real sense of achievement that’s difficult to experience in any other role.
See what our employees say about working for us

We support people across the whole of Norfolk and the Waveney Valley region of Suffolk. 

Our aim is to provide highly flexible, person-centred support that focuses on the needs and aspirations of the individual.

Our support enables people to maintain a level of independence that is right for them. We aim to support people to live fulfilling and active lives in the heart of their communities. 

We are proud to have built our innovative homecare solutions on the strength of our local reputation recognising the importance of the quality of care delivered.  

Our Mission, Vision and Values

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At Home Support Matters care and support worker training is our key focus to ensure we continue to deliver high quality care provision.

We are an approved healthcare supplier to the NHS, and with both Norfolk and Suffolk local authorities.

Over the past 30 years we have developed good working relationships with local social work and community health teams.  

Home Support Matters is a not-for-profit Community Interest Company (CIC) which means any profits made are retained by the CIC and reinvested back into the services we provide or the local community. 

Working with us

Home Support Matters currently employs over 200 staff members across a diverse range of care and support service roles

Our History

Home Support Matters started in the market town of Beccles in 1991 in conjunction with the NHS and Community Care Act 1990. The Act was the first major reform of the NHS since it began in 1948 and gave local authorities responsibility for the community care for older people.

Initially known as Dominoes Home and Personal Care, our aim was to match services to meet people’s needs in the local community. The business was bought by Allied Healthcare in 1997 and being part of a national Health and Social Care company worked well for us. We enjoyed the support of a large umbrella company but retained the feel of a locally run business with strong links to our communities in Suffolk and Norfolk.

In 2018, the business separated from Allied Healthcare and became Home Support Matters CIC, going back to its roots as a local company, now part of the Independence Matters Group.

Our Care Delivery Director, Su Carver, has been with the business since its inception in 1991 and has provided continuity throughout the many changes. Home Support Matters currently employs over 200 staff members across a diverse range of care and support service roles and continues to operate throughout the counties of Norfolk and Suffolk.

Home Support Matters currently employs over 200 staff members across a diverse range of care and support service roles

  • I enjoyed my induction training, everyone on the course was really nice, Hannah and Fiona were lovely and are brilliant trainers.
    Danielle K, Great Yarmouth Care Worker
  • I love working for Home Support Matters. I’ve been here a year and I’ve already progressed in my job, moving from Care Worker to Care Co-ordinator in the short time I’ve been here. Colleagues are all friendly, helpful and very supportive.
    Emma Y, Care Coordinator
  • Having only worked for Home Support Matters for two months now, the support and help I've received from colleagues at head office and the front-line carers I've had the pleasure of working with has been so incredible and made me feel so welcome to the company.
    Russ R, Great Yarmouth Care Worker
  • I haven’t been happier than since I started working here, I’ve found my passion in helping others and it’s been an incredible experience ever since! It’s such a lovely team to work with, management values the employees and the training is brilliant. We get to go to different places and experience new working environments, meet new people and it’s simply great.
    Cheryl B, Great Yarmouth Care Worker
  • It’s a rewarding job looking after people in your local community delivering a good service for Home Support Matters.
    Angela K, Lowestoft Care Worker
  • It's a huge responsibility, supporting a customer when they are at their most vulnerable. But you’re part of a team of skilled colleagues, and with advice just a phone call away, you’re never alone and you know that you are making a positive improvement to people's lives.
    Ian R, Lowestoft Care Worker
  • I love working for Home Support Matters, every day I make a difference to people’s lives and it’s very rewarding. My hard work never goes unnoticed, and I’m always being praised by both customers and branch colleagues. I’ve come so far in such a short amount of time with all the training and support from other colleagues in the field.
    Danielle M, Great Yarmouth Care Worker
  • I love working for Home Support Matters as we help so many people that need help in their own home and enable them to remain independent. I love how it makes me feel and I know I make a difference to the people we help.
    Kerry-Anne B, Great Yarmouth Care Worker