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Continuing Health Care

You could provide continuing health care support within a community setting to individuals with a primary health care need who are eligible for NHS CHC funding.

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This includes enabling individuals to achieve the best possible quality of life whatever their disease or disability, ethnic background, or sexual orientation.

This will be achieved through the application of a holistic person-centered approach to care which is integrated seamlessly with all other health services, especially GP primary medical services, specialist palliative care services, mental health, learning disabilities and community social care.

Supervision and mentoring will be provided by our clinical case manager.


The aims of the service within a community setting are listed below: 

  • To ensure that patients receive the most appropriate care.
  • To actively support holistic care of patients by defining clear health outcomes and objectives.
  • To utilise a proactive case management approach which includes regular monitoring and review, assessment of patient needs against NHS CHC criteria and where appropriate, undertaking comprehensive assessment and care planning for the NHS CHC funding process.
  • To assess patients’ capacity and support decision making in relation to health needs and to ensure that the needs and views of patients are central to developing and providing services.
  • To utilise primary care services to prevent avoidable admission to hospital.
  • To develop effective communication systems at all levels of care into and out of the patient’s home. 

The objectives of the CHC community care provision are listed below:

  • To facilitate timely discharge from hospital via effective interagency early discharge planning arrangements.
  • To provide timely, high quality, evidence-based care, including palliative and end of life care, to patients.
  • To always maintain the dignity and privacy of patients.
  • To empower people to make informed choices and promote competent self-care where possible, enabling them to effectively contribute to their care management and optimise their independence.
  • To prevent and reduce health complications associated with immobility, disability or existing illness.
  • To liaise with the NHS CHC team, primary care services, social services, voluntary agencies, acute trusts and other professionals and agencies to ensure seamless care to patients.
  • To provide accurate, high-quality, information and health education to patients, family members and carers in a culturally sensitive manner.
  • To utilise person-centred approaches to care management and planning, by ensuring the use of appropriate, evidenced-based, symptom/behavioural management strategies.
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  • I enjoyed my induction training, everyone on the course was really nice, Hannah and Fiona were lovely and are brilliant trainers.
    Danielle K, Great Yarmouth Care Worker
  • I love working for Home Support Matters. I’ve been here a year and I’ve already progressed in my job, moving from Care Worker to Care Co-ordinator in the short time I’ve been here. Colleagues are all friendly, helpful and very supportive.
    Emma Y, Care Coordinator
  • I haven’t been happier than since I started working here, I’ve found my passion in helping others and it’s been an incredible experience ever since! It’s such a lovely team to work with, management values the employees and the training is brilliant. We get to go to different places and experience new working environments, meet new people and it’s simply great.
    Cheryl B, Great Yarmouth Care Worker
  • It’s a rewarding job looking after people in your local community delivering a good service for Home Support Matters.
    Angela K, Lowestoft Care Worker
  • Having only worked for Home Support Matters for two months now, the support and help I've received from colleagues at head office and the front-line carers I've had the pleasure of working with has been so incredible and made me feel so welcome to the company.
    Russ R, Great Yarmouth Care Worker
  • It's a huge responsibility, supporting a customer when they are at their most vulnerable. But you’re part of a team of skilled colleagues, and with advice just a phone call away, you’re never alone and you know that you are making a positive improvement to people's lives.
    Ian R, Lowestoft Care Worker
  • I love working for Home Support Matters, every day I make a difference to people’s lives and it’s very rewarding. My hard work never goes unnoticed, and I’m always being praised by both customers and branch colleagues. I’ve come so far in such a short amount of time with all the training and support from other colleagues in the field.
    Danielle M, Great Yarmouth Care Worker
  • I love working for Home Support Matters as we help so many people that need help in their own home and enable them to remain independent. I love how it makes me feel and I know I make a difference to the people we help.
    Kerry-Anne B, Great Yarmouth Care Worker