Training and development
We believe that high quality care comes from putting investment into you by offering ongoing training and development.
We will equip you with the skills needed to provide quality care, giving you a basis on which to practice your skills and develop them as your career progresses.
Induction
As a newly recruited care and support colleague we ask you to attend a six-day induction programme to make sure you are fully prepared for carrying out your role meeting customer’s needs.
The induction covers:
- Who we are – our values, business structure, roles and responsibilities
- Care planning
- Basic life support
- Safeguarding and Duty of Care
- Medication administration
- Moving and assisting
- Risk assessments
- Dementia
- Care Passport
We will support you to complete the Care Certificate within the first three months of your employment. This is an identified set of standards that health and social care workers follow in their daily working life.
“We want to support you to become the best you can be.”
Fiona S Training and Development Coach
Ongoing development support
From the start of your induction programme and throughout your employment you will be given ongoing support from our two experienced, qualified trainers. From the start of your induction programme and throughout your employment you will be given ongoing support from our two experienced, qualified trainers.
You will also be allocated a mentor who will work alongside you to guide and support you during your coaching period and when working with team members.
This is in addition to our comprehensive training options which cover everything from regulatory courses to personal development options:
- eLearning – you will have ongoing access to our online learning platform with courses designed to help you maintain your knowledge.
- Mandatory training - face to face in-house refresher training is carried out on a regular, ongoing basis. Includes Moving and Assisting, Basic Life Support, Medication Administration and other statutory training required to do your job.
- Advanced ongoing training - our lead clinician will support you to undertake more in-depth training, enabling you to work with customers who have complex clinical needs.
- Nationally recognised qualifications - we provide opportunities to gain these as part of the apprenticeship framework.
• Apprenticeship programme at Level 2
• Adult Care Worker and Level 3 Lead Adult Care Worker - Bespoke training courses – we are happy to invest in bespoke training courses that support the development of your knowledge and skills, recognising that this enables you to provide a higher standard of care for our customers whilst keeping you safe in the workplace.
Dementia training at Home Support Matters
Case study
Hannah’s story
Our Training and Development Coach, Hannah, began her career with us as a Care Worker.
