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Training and development

We believe that high quality care comes from putting investment into you by offering ongoing training and development.

We will equip you with the skills needed to provide quality care, giving you a basis on which to practice your skills and develop them as your career progresses.

training top


As a newly recruited care and support colleague we ask you to attend a six-day induction programme to make sure you are fully prepared for carrying out your role meeting customer’s needs.

Find out what the induction process is like

The induction covers:

  • Who we are – our values, business structure, roles and responsibilities
  • Care planning
  • Basic life support
  • Safeguarding and Duty of Care
  • Medication administration
  • Moving and assisting
  • Risk assessments
  • Dementia
  • Care Passport

We will support you to complete the Care Certificate within the first three months of your employment. This is an identified set of standards that health and social care workers follow in their daily working life.

“We want to support you to become the best you can be.”
Fiona S Training and Development Coach

Ongoing development support

From the start of your induction programme and throughout your employment you will be given ongoing support from our two experienced, qualified trainers. From the start of your induction programme and throughout your employment you will be given ongoing support from our two experienced, qualified trainers. 

You will also be allocated a mentor who will work alongside you to guide and support you during your coaching period and when working with team members.

This is in addition to our comprehensive training options which cover everything from regulatory courses to personal development options: 

  • eLearning – you will have ongoing access to our online learning platform with courses designed to help you maintain your knowledge. 
  • Mandatory training - face to face in-house refresher training is carried out on a regular, ongoing basis. Includes Moving and Assisting, Basic Life Support, Medication Administration and other statutory training required to do your job. 
  • Advanced ongoing training - our lead clinician will support you to undertake more in-depth training, enabling you to work with customers who have complex clinical needs.
  • Nationally recognised qualifications - we provide opportunities to gain these as part of the apprenticeship framework.
    •  Apprenticeship programme at Level 2
    •  Adult Care Worker and Level 3 Lead Adult Care Worker
  • Bespoke training courses – we are happy to invest in bespoke training courses that support the development of your knowledge and skills, recognising that this enables you to provide a higher standard of care for our customers whilst keeping you safe in the workplace. 
Dementia training at Home Support Matters

Dementia training at Home Support Matters

Hannahs story 2b

Case study
Hannah’s story

Our Training and Development Coach, Hannah, began her career with us as a Care Worker.

Read her story

  • I love working for Home Support Matters, every day I make a difference to people’s lives and it’s very rewarding. My hard work never goes unnoticed, and I’m always being praised by both customers and branch colleagues. I’ve come so far in such a short amount of time with all the training and support from other colleagues in the field.
    Danielle M, Great Yarmouth Care Worker
  • I love working for Home Support Matters as we help so many people that need help in their own home and enable them to remain independent. I love how it makes me feel and I know I make a difference to the people we help.
    Kerry-Anne B, Great Yarmouth Care Worker
  • It's a huge responsibility, supporting a customer when they are at their most vulnerable. But you’re part of a team of skilled colleagues, and with advice just a phone call away, you’re never alone and you know that you are making a positive improvement to people's lives.
    Ian R, Lowestoft Care Worker
  • Having only worked for Home Support Matters for two months now, the support and help I've received from colleagues at head office and the front-line carers I've had the pleasure of working with has been so incredible and made me feel so welcome to the company.
    Russ R, Great Yarmouth Care Worker
  • I haven’t been happier than since I started working here, I’ve found my passion in helping others and it’s been an incredible experience ever since! It’s such a lovely team to work with, management values the employees and the training is brilliant. We get to go to different places and experience new working environments, meet new people and it’s simply great.
    Cheryl B, Great Yarmouth Care Worker
  • I love working for Home Support Matters. I’ve been here a year and I’ve already progressed in my job, moving from Care Worker to Care Co-ordinator in the short time I’ve been here. Colleagues are all friendly, helpful and very supportive.
    Emma Y, Care Coordinator
  • It’s a rewarding job looking after people in your local community delivering a good service for Home Support Matters.
    Angela K, Lowestoft Care Worker
  • I enjoyed my induction training, everyone on the course was really nice, Hannah and Fiona were lovely and are brilliant trainers.
    Danielle K, Great Yarmouth Care Worker