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Frequently
Asked Questions

Are you kind, compassionate and trustworthy with excellent communication skills? 

Do you enjoy engaging with people and helping others? 

Would you enjoy supporting people to live better lives at home? 

If the answer is yes to all the above, then we believe community care/support is the right job for you. 

As you upskill you would be encouraged to work in our specialist services which attract a higher rate of pay.  

At Home Support Matters we have a lot of opportunities for overtime and you can also earn extra money through the Refer a Friend Scheme. 

In short no! We will provide you with the knowledge and skills to get you started. 

When you start with Home Support Matters you will attend a comprehensive induction course which will give you all the knowledge and training you require to provide care and support to customers with confidence. This will include Safeguarding, Medication and Moving and Assisting plus much more. 

Once you’ve completed your induction training, you will shadow an experienced care/support worker who will offer further guidance and encouragement, as well as allowing you to get experience in the role whilst having the support of someone with you. Your trainer will continue to support and mentor you as you go out into the community during your first few weeks and complete a number of 1:2:1 sessions and competencies checks to ensure you are capable and confident in performing the tasks required within your role.  

Further support and training can be offered if it should be required and ongoing training will be provided to support upskilling, along with the opportunity to undertake NVQs

Find out more

Initially most colleagues are engaged on a zero-hour contract, allowing you flexibility to manage your workload and earning potential. There is always work available and never a shortage of hours.

Some roles, such as our branch staff, are on a fixed contract and other specialised services may be required to be on a fixed contract.

Following the completion of your 3-month contract you are welcome at any point to apply for a guaranteed hour contract. These vary and can be anything from 8 hours a week to 40 hours a week.
Should you wish to switch contracts at any time this can be supported and discussed during regular supervision meetings.

The more flexible you can be with availability, the more work Home Support Matters can offer you. Weekends and evening shifts are usually required within your working pattern, but this can be discussed at interview.

Home Support Matters has community customers who live in rural and urban locations across the counties of Suffolk and Norfolk. The delivery of community care for customers living within the towns of Lowestoft, Beccles, Great Yarmouth, and the city of Norwich can be supported with care/support workers either walking, biking, or using public transport within these urban areas. 

E-bikes can be provided free of charge to Care and Support Workers as a mode of transport to assist in travelling between customers (subject to a successful probation period). 

Home Support Matters does deliver care and support on some specialist services to customers living in rural locations where a car would be essential. 

The sector of business you wish to work in will be discussed at interview and during your onboarding journey. This will also be dependent on your experience and knowledge within the care sector to date, along with your location of work and hours of availability. Our co-ordination team will contact you during your induction to discuss where you live and the mode of transport you will be using to travel to your customers. The aim is always to keep travelling to a minimum. 

It is important to keep in regular contact with your co-ordinator so they can continue to offer you work that suits your location and availability, matches your skills and knowledge and supports your career development requirements.  

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  • I enjoyed my induction training, everyone on the course was really nice, Hannah and Fiona were lovely and are brilliant trainers.
    Danielle K, Great Yarmouth Care Worker
  • I love working for Home Support Matters. I’ve been here a year and I’ve already progressed in my job, moving from Care Worker to Care Co-ordinator in the short time I’ve been here. Colleagues are all friendly, helpful and very supportive.
    Emma Y, Care Coordinator
  • Having only worked for Home Support Matters for two months now, the support and help I've received from colleagues at head office and the front-line carers I've had the pleasure of working with has been so incredible and made me feel so welcome to the company.
    Russ R, Great Yarmouth Care Worker
  • I love working for Home Support Matters as we help so many people that need help in their own home and enable them to remain independent. I love how it makes me feel and I know I make a difference to the people we help.
    Kerry-Anne B, Great Yarmouth Care Worker
  • I haven’t been happier than since I started working here, I’ve found my passion in helping others and it’s been an incredible experience ever since! It’s such a lovely team to work with, management values the employees and the training is brilliant. We get to go to different places and experience new working environments, meet new people and it’s simply great.
    Cheryl B, Great Yarmouth Care Worker
  • It’s a rewarding job looking after people in your local community delivering a good service for Home Support Matters.
    Angela K, Lowestoft Care Worker
  • I love working for Home Support Matters, every day I make a difference to people’s lives and it’s very rewarding. My hard work never goes unnoticed, and I’m always being praised by both customers and branch colleagues. I’ve come so far in such a short amount of time with all the training and support from other colleagues in the field.
    Danielle M, Great Yarmouth Care Worker
  • It's a huge responsibility, supporting a customer when they are at their most vulnerable. But you’re part of a team of skilled colleagues, and with advice just a phone call away, you’re never alone and you know that you are making a positive improvement to people's lives.
    Ian R, Lowestoft Care Worker