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Katherine Thornton TNA

Katherine becomes first Trainee Nursing Associate

We are super proud of Field Care Supervisor, Katherine Thornton, who recently became the first community-based Trainee Nursing Associate (TNA) in Norfolk & Waveney. This also makes Home Support Matters the first home care provider with nursing provision to put a colleague through the TNA programme.

Katherine is following in the footsteps of her mother and grandmother who were both nurses. Although it was what she always wanted to do, the journey wasn’t straightforward. Her first job was at a card factory where she stayed until her son reached school age. She then moved to a local nursing home, initially as a housekeeper and hostess, before spending two years in a care assistant role.

She applied to Home Support Matters after learning that a colleague worked part-time in our Enhanced Home Support Service. Having secured a place in this (now decommissioned) service she approached our Care Delivery Director in the summer of 2021 and asked to be considered for the TNA Programme. The challenge for us was the requirement for two qualified nurses, one to be a mentor and the other to act as an internal assessor. We were pleased to be able to resolve this through an agreement with Independence Matters who offered their Trainer and Clinician Nurse to take on the assessor role.

We also suggested that that Katherine move into a supervisory role to prepare her for the programme. She applied to be a Field Care Supervisor and will remain in this role for the duration of her time on the course.

Her final hurdle was an interview with the university which she passed with flying colours. She is now attending the university once a week and working alongside her mentor for a day each week and tells us she is “extremely appreciative of this amazing opportunity”.

  • I love working for Home Support Matters as we help so many people that need help in their own home and enable them to remain independent. I love how it makes me feel and I know I make a difference to the people we help.
    Kerry-Anne B, Great Yarmouth Care Worker
  • I haven’t been happier than since I started working here, I’ve found my passion in helping others and it’s been an incredible experience ever since! It’s such a lovely team to work with, management values the employees and the training is brilliant. We get to go to different places and experience new working environments, meet new people and it’s simply great.
    Cheryl B, Great Yarmouth Care Worker
  • Having only worked for Home Support Matters for two months now, the support and help I've received from colleagues at head office and the front-line carers I've had the pleasure of working with has been so incredible and made me feel so welcome to the company.
    Russ R, Great Yarmouth Care Worker
  • I love working for Home Support Matters, every day I make a difference to people’s lives and it’s very rewarding. My hard work never goes unnoticed, and I’m always being praised by both customers and branch colleagues. I’ve come so far in such a short amount of time with all the training and support from other colleagues in the field.
    Danielle M, Great Yarmouth Care Worker
  • I enjoyed my induction training, everyone on the course was really nice, Hannah and Fiona were lovely and are brilliant trainers.
    Danielle K, Great Yarmouth Care Worker
  • I love working for Home Support Matters. I’ve been here a year and I’ve already progressed in my job, moving from Care Worker to Care Co-ordinator in the short time I’ve been here. Colleagues are all friendly, helpful and very supportive.
    Emma Y, Care Coordinator
  • It’s a rewarding job looking after people in your local community delivering a good service for Home Support Matters.
    Angela K, Lowestoft Care Worker
  • It's a huge responsibility, supporting a customer when they are at their most vulnerable. But you’re part of a team of skilled colleagues, and with advice just a phone call away, you’re never alone and you know that you are making a positive improvement to people's lives.
    Ian R, Lowestoft Care Worker