Specialist Services: Rapid Response

The service delivers an unplanned rapid response night sitting service that supports customers to remain in their own home and reduces the need for admissions to hospital or a care home while the individuals normal care is unavailable.

The unplanned night sitting service is arranged by the Emergency Duty Team on a daily basis in accordance with the customers needs.

Deployment of the team is across the entire county of Norfolk. 

"Just wanted to say a big thank you for all you have done. Can’t thank you enough you have been so good and helpful with my Mum – it’s a pity we couldn’t keep you"

"If I'd not had this service I would have needed to stay in hospital as the family would be unable to support me"

"If I'd not had this service I would have needed to stay in hospital as the family would be unable to support me"

"My husband had been in hospital for weeks. If we'd not had this support for him he would otherwise have remained in hospital. The service more than exceeded my expectations"

"My Mum has dementia and I was concerned about whether she would be ok whilst I was away working in America. I want to pass on my sincere thanks to EHSS. My Mum received an excellent, bespoke service that exceeded all my expectations. I was very impressed, whilst in America, how staff updated me regularly as to how my Mum was and regularly via text"