Specialist Services: Rapid Response

Available across Waveney 24 hours a day, 7 days a week.

The service is provided to support adults living at home across the Waveney Valley to help prevent hospital admissions or admissions to respite or long term residential care and the need for other services.

This is a pilot service and during the pilot referrals will come via key stakeholders which include 111, Ambulance Services, Early Intervention Vehicle, Social Care Emergency Teams and Care Alarm Providers.

The response time is normally within the hour for people with an urgent planned or unplanned need, this may be a one off intervention.

The responders carry the following items with them: -

  • Mangar ELK (to support the fallen person).
  • Food parcels.
  • Oil fire radiators.
  • Temporary alarm kits.
  • Temporary key safes.

The following have been identified as the key achievements within the pilots first 6 months: -

  • Reduction in Ambulance attendances.
  • Reduction in A&E attendance.
  • Reduction in Unplanned admissions.
  • Improved integration of health & social care.
  • Earlier access to onward referrals from falls assessments and social care support.

"Just wanted to say a big thank you for all you have done. Can’t thank you enough you have been so good and helpful with my Mum – it’s a pity we couldn’t keep you"

"If I'd not had this service I would have needed to stay in hospital as the family would be unable to support me"

"If I'd not had this service I would have needed to stay in hospital as the family would be unable to support me"

"My husband had been in hospital for weeks. If we'd not had this support for him he would otherwise have remained in hospital. The service more than exceeded my expectations"

"My Mum has dementia and I was concerned about whether she would be ok whilst I was away working in America. I want to pass on my sincere thanks to EHSS. My Mum received an excellent, bespoke service that exceeded all my expectations. I was very impressed, whilst in America, how staff updated me regularly as to how my Mum was and regularly via text"