Specialist Services: Enhanced Home Support Service

The Enhanced Home Support Service will provide:

  • Unplanned, short term, same day home support for a limited duration across Great Yarmouth and Waveney, Norwich and South Norfolk.
  • 24 hours per day, 7 days per week home support with access to the service for new referrals between 8am-8pm.
  • Person-centred, enabling support in the person’s home, which is focused on stabilising and supporting the individual, so they can live safely and independently at home.

Eligibility criteria:

Those accessing the Service need to meet the following criteria:

  • Be over 18 and a resident living in Norfolk.
  • Have been assessed and confirmed as medically mobilised and ready to be discharged from hospital with short term support, or in need of short term support to avoid being admitted or readmitted to hospital.

 Referral Pathway:

The Enhanced Home Support Service will be co-ordinated by dedicated assessors based at the three acute hospitals and practitioners in the community locality teams.

Aims of the Enhanced Home Support Service:

The aim is to provide:

  • A responsive and flexible service.
  • A service which is enabling and suited to individuals with a low level of short term need i.e. to get back on their feet, rather than intensive support involving double-ups and numerous times per day.
  • Enabling Home Support services including meal preparation, personal care, shopping, welfare checks, medication monitoring and facilitation of the access to and the use of community resources.
  • A service that promotes the use of equipment and Assistive Technology where appropriate.

"Just wanted to say a big thank you for all you have done. Can’t thank you enough you have been so good and helpful with my Mum – it’s a pity we couldn’t keep you"

"If I'd not had this service I would have needed to stay in hospital as the family would be unable to support me"

"If I'd not had this service I would have needed to stay in hospital as the family would be unable to support me"

"My husband had been in hospital for weeks. If we'd not had this support for him he would otherwise have remained in hospital. The service more than exceeded my expectations"

"My Mum has dementia and I was concerned about whether she would be ok whilst I was away working in America. I want to pass on my sincere thanks to EHSS. My Mum received an excellent, bespoke service that exceeded all my expectations. I was very impressed, whilst in America, how staff updated me regularly as to how my Mum was and regularly via text"