Happy Retirement, Sally!

Today, we proudly recognise an important milestone in the history of our organisation as we celebrate the retirement of our Quality Manager, Sally Palin.

For the past 23 years, Sally has played a central role in shaping the standards, culture, and continuous improvement of our services. Her dedication, professionalism, and commitment to delivering high-quality care have made a lasting impact on our team and the individuals and communities we support. Sally’s influence extends far beyond her job title; she has been a trusted colleague, a source of guidance, and a steady presence throughout periods of change and growth.

Our Director shared the following message in honour of this occasion:

“Today, I want to share something very special. For over 23 years I've had the privilege of working with Sally Palin. That’s more than two decades of shared challenges, laughter, tears and countless moments that have shaped not only our careers, but who we are as people.

Here's to Sal, a colleague and a friend. Thank you for making these 23 years not only productive, but truly meaningful. Happy Retirement.”

We extend our sincere gratitude to Sally for her outstanding contribution and leadership over more than two decades. We wish her a happy, healthy, and fulfilling retirement, and she leaves with our deepest appreciation and warmest regards.

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I love working for Home Support Matters as we help so many people that need help in their own home and enable them to remain independent. I love how it makes me feel and I know I make a difference to the people we help.

Kerry-Anne B, Great Yarmouth Care Worker
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I enjoyed my induction training, everyone on the course was really nice, Hannah and Fiona were lovely and are brilliant trainers.

Danielle K, Great Yarmouth Care Worker
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It’s a rewarding job looking after people in your local community delivering a good service for Home Support Matters.

Angela K, Lowestoft Care Worker
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I haven’t been happier than since I started working here, I’ve found my passion in helping others and it’s been an incredible experience ever since! It’s such a lovely team to work with, management values the employees and the training is brilliant. We get to go to different places and experience new working environments, meet new people and it’s simply great.

Cheryl B, Great Yarmouth Care Worker
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It's a huge responsibility, supporting a customer when they are at their most vulnerable. But you’re part of a team of skilled colleagues, and with advice just a phone call away, you’re never alone and you know that you are making a positive improvement to people's lives.

Ian R, Lowestoft Care Worker
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Having only worked for Home Support Matters for two months now, the support and help I've received from colleagues at head office and the front-line carers I've had the pleasure of working with has been so incredible and made me feel so welcome to the company.

Russ R, Great Yarmouth Care Worker
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I love working for Home Support Matters. I’ve been here a year and I’ve already progressed in my job, moving from Care Worker to Care Co-ordinator in the short time I’ve been here. Colleagues are all friendly, helpful and very supportive.

Emma Y, Care Coordinator
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I love working for Home Support Matters, every day I make a difference to people’s lives and it’s very rewarding. My hard work never goes unnoticed, and I’m always being praised by both customers and branch colleagues. I’ve come so far in such a short amount of time with all the training and support from other colleagues in the field.

Danielle M, Great Yarmouth Care Worker

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