Celebrating Success, Hannah Twaite Achieves PBS Train the Trainer Certification!

We are thrilled to celebrate the fantastic achievement of Hannah Twaite, our dedicated Training and Development Lead, who has successfully completed and passed the Train the Trainer course for Positive Behaviour Support (PBS) training!

This certification is a remarkable achievement—not only for Hannah but for our entire organisation. It enables us to expand our PBS training offerings for our field team, reinforcing our commitment to a person-centred approach. PBS focuses on enhancing quality of life and reducing behaviour of concern through positive, proactive strategies.

With her new qualification, Hannah is now fully trained to join Fiona in delivering high-quality PBS training. Together, they will equip our team members with the knowledge and skills needed to provide the best possible support to our customers.

Hannah’s passion for professional development and commitment to enhancing training opportunities will have a lasting impact on our workforce. Her expertise will help to embed PBS principles into our daily practices, ensuring that we continue to uphold our values of respect, inclusion, and positive engagement.

Please join us in congratulating Hannah on this well-deserved accomplishment!

We look forward to seeing the positive changes her training will bring across Home Support Matters.

Well done, Hannah!

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I love working for Home Support Matters as we help so many people that need help in their own home and enable them to remain independent. I love how it makes me feel and I know I make a difference to the people we help.

Kerry-Anne B, Great Yarmouth Care Worker
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Having only worked for Home Support Matters for two months now, the support and help I've received from colleagues at head office and the front-line carers I've had the pleasure of working with has been so incredible and made me feel so welcome to the company.

Russ R, Great Yarmouth Care Worker
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I love working for Home Support Matters. I’ve been here a year and I’ve already progressed in my job, moving from Care Worker to Care Co-ordinator in the short time I’ve been here. Colleagues are all friendly, helpful and very supportive.

Emma Y, Care Coordinator
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I haven’t been happier than since I started working here, I’ve found my passion in helping others and it’s been an incredible experience ever since! It’s such a lovely team to work with, management values the employees and the training is brilliant. We get to go to different places and experience new working environments, meet new people and it’s simply great.

Cheryl B, Great Yarmouth Care Worker
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I enjoyed my induction training, everyone on the course was really nice, Hannah and Fiona were lovely and are brilliant trainers.

Danielle K, Great Yarmouth Care Worker
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It’s a rewarding job looking after people in your local community delivering a good service for Home Support Matters.

Angela K, Lowestoft Care Worker
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It's a huge responsibility, supporting a customer when they are at their most vulnerable. But you’re part of a team of skilled colleagues, and with advice just a phone call away, you’re never alone and you know that you are making a positive improvement to people's lives.

Ian R, Lowestoft Care Worker
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I love working for Home Support Matters, every day I make a difference to people’s lives and it’s very rewarding. My hard work never goes unnoticed, and I’m always being praised by both customers and branch colleagues. I’ve come so far in such a short amount of time with all the training and support from other colleagues in the field.

Danielle M, Great Yarmouth Care Worker

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